Merchant support
Get the bar visible and accurate
Most setup issues come from an unpublished configuration, an inactive theme extension, or a reward whose Shopify conditions do not match the displayed threshold.
Before contacting support
- Confirm the Standard subscription is active.
- Save the progress-bar configuration in the app.
- Activate the app embed or add the inline app block in the published theme.
- Test an empty cart, a cart below the threshold, and a cart at the threshold.
- Confirm the cart currency matches the configured shop currency.
What to include
Send the shop's myshopify.com domain, theme name, placement used, expected result, actual result, and a screenshot without customer personal information. Never send passwords, access tokens, or payment details.
Support contact
A monitored support email and support hours must be supplied by the owner before the App Store listing is submitted.